At Murni Property, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property platform, website, mobile applications, and related services.

This policy applies to all users of our platform, including property buyers, sellers, agents, and visitors. By using our services, you consent to the collection and use of your information as described in this policy.


Key Principles:

• We only collect information necessary to provide our services
• We use your information to enhance your property search and transaction experience
• We implement strong security measures to protect your data
• We respect your choices about how your information is used
• We are transparent about our data practices

Personal Information You Provide:

• Account Information: Name, email address, phone number, password
• Profile Information: Profile photo, bio, preferences, location
• Property Listings: Property details, photos, descriptions, pricing
• Communication: Messages, inquiries, reviews, feedback
• Financial Information: Payment details for premium services (processed securely)
• Identity Verification: Government ID, professional licenses (for agents)
• Property Interests: Saved properties, search history, viewing requests


Information Collected Automatically:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, clicks, search queries
• Location Data: Approximate location based on IP address or GPS (with permission)
• Cookies and Tracking: Website preferences, session information, analytics data


Information from Third Parties:

• Social media profiles (when you connect accounts)
• Property databases and public records
• Credit and background check services (with consent)
• Marketing partners and referral sources

We use your information for the following purposes:


Platform Services:

• Create and manage your account
• Display and manage property listings
• Facilitate communication between buyers, sellers, and agents
• Process payments and transactions
• Provide customer support and respond to inquiries
• Verify identity and prevent fraud


Personalization and Recommendations:

• Customize property recommendations based on your preferences
• Show relevant search results and filters
• Provide location-based services and nearby properties
• Remember your settings and preferences


Communication and Marketing:

• Send property alerts and notifications
• Share market insights and property reports
• Promote relevant services and features
• Send newsletters and updates (with consent)


Analytics and Improvement:

• Analyze platform usage and user behavior
• Improve our services and develop new features
• Conduct research and generate insights
• Monitor platform performance and security

We may share your information in the following circumstances:

With Other Users:

• Property listings and contact information (for legitimate inquiries)
• Public profile information and reviews
• Communication through our messaging system
• Agent credentials and professional information


With Service Providers:

• Payment processors and financial institutions
• Cloud hosting and data storage providers
• Email and communication service providers
• Analytics and marketing platforms
• Identity verification and background check services


For Legal and Safety Reasons:

• Comply with legal obligations and court orders
• Protect our rights and prevent fraud
• Ensure platform safety and security
• Respond to government requests


Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

We implement comprehensive security measures to protect your personal information:


Technical Safeguards:

• SSL/TLS encryption for data transmission
• AES-256 encryption for data storage
• Secure cloud infrastructure with regular backups
• Multi-factor authentication for sensitive accounts
• Regular security audits and penetration testing


Administrative Safeguards:

• Limited access to personal information on a need-to-know basis
• Employee training on data protection and privacy
• Background checks for employees with data access
• Incident response procedures for security breaches


Physical Safeguards:

• Secure data centers with restricted access
• Environmental controls and monitoring
• Secure disposal of hardware and storage media


Data Breach Response:

In the unlikely event of a data breach, we will notify affected users and relevant authorities within 72 hours, as required by applicable laws.